Our shipping conditions

 

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Disclaimer

 

Placing an Order

First of all, we have no setup, yearly or any other fees. The only fee you pay is the cost of your cigarettes and the SHIPPING FEE IS FREE. Placing your order is easy, you just pick as many cartons of those brands you want your order to contain as you wish, and then finalize your purchase. Also, you must be at least 18 years old to order.

Shipping Policy

We ship orders by Registered Airmail which takes approximately 12 to 18 business days. A signature is required upon delivery. Business days do not include holidays and weekends. Shipping times may vary depending on your location.
The only information written on the parcel is your address, our address and a description of the contents, for the Postal Authorities.
We do not ship orders on the weekend. If you place an order after 4:00 pm Eastern Standard Time Friday, your order will be dispatched on Monday.

Delivery Policy:

To guarantee delivery, we split orders into separate parcels. It can take up to 10 days after the first carton is received to receive a full order of more than one carton. Orders cannot be shipped in one parcel because it would be subject to duty since the width and value would not fall within the prescribed international parameters.

Security

All personal information is transmitted by using a 128 bit Secure Sockets Layer (SSL) protocol. Our clients information is encrypted and stored in a protected server.
In order to achieve high standards, which correspond with our company's security policy, all client information is transmitted using the most secure encryption protocol available (128 bit SSL) in the market. In order to protect clients, a credit card ID number is requested. The card ID is a 3 digit security code that is printed on the back of your credit card. The card ID protects you from online fraud by verifying that you are in possession of the card you are attempting to use. Your credit card details are not available for us and used only to process your order online by our processing company.

Refund Policy:

Refunds will be issued when a customer did not receive their order and chooses a refund instead of reshipment. If for any reason your package did not arrive we will issue a refund OR reship your order.
In the event you are requested to pay duty tax, you can:
* pay duty tax and collect the parcel;
* reject the parcel and return to sender.
Upon receipt of the returned package, we will credit you the full value of the packages we receive.

 

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